Hipcamp Reviews

Hipcamp is supposed to have standards and review policies but they don't mention standards for the host. We stayed at Hosts at A Unique Mountain Retreat /off Grid. which says it's an hour from LA but it's more like 2.5hours so be warned about that misleading information first. We paid for three expensive over $50 a night camp sites for our friends to just "visit' us during the day. Not worth it to be in someone's sticks and dirt yard with barbed wire everywhere! My kid got gauged on it. Certainly not kid-friendly in the least. Then the host kept coming down to bother us at least three times in one day! Talk about no peace. He had to tell us not to move the campfire even a few feet and to generally be a real pest. I would never use hipcamp or go to this place again. The money wasn't worth the constant harassment of the property manager and the property leaves much to be desired. What kind of kid-friendly camp has barbed wire everywhere?? Awfu..

My host dismissed public health advice and claimed the nearby lake was safe to swim. When I asked him for a refund over false advertisement, he refused claiming I should have known it was polluted even though he said it was safe (???)
Tried to get this resolved with HipCamp. They've done nothing. So I guess other campers will continue to swim in the lake

Terrible Customer service. Site listings are misleading advertising facilities on the property only to get there and they are not on the property but nearby. No.support when asked to remedy being overcharged by a host and when description does not meet description. Don't ever use this inaccurate website.

HipCamp does NOT Support their Hosts when they have "bad campers"!
What I would really like to know is ... what does it take for a HipCamper to be banned or a review to be removed from a Listing??
It's been over 8 weeks and I haven't been able to receive any type of a reply to a serious issue I've been having with HipCamp. I want to discuss this issue because it's now turned into HipCamp support ignoring my support requests.
I've cancelled one of my listings simply because I was being ignored from HipCamp Support... Yes, IGNORED!
The police had to come onto my property - in front of other campers- and remove a group of campers because they refused to leave. The other campers who witnessed this situation, were all willing to confirm their these 'bad campers' bad behavior to HipCamp in order to collaborate my side. ?
After about 2 weeks of no replies from the support team regarding this issue, I simply cancelled the listing.
Seems like no one there really cares about this issue - or the HipCamp Hosts.
I'm very persistent, and will continue to seek assistance with this issue - preferably thru HipCamp. If HipCamp is the type of company that refuses to respond or give support to their own Hosts, well, this is another HUGE problem in itself that must be addressed; if necessary thru social media - or other review/rating sites like Yelp, Google, BBB, Facebook, Twitter, etc...
People must be made aware that when they list their property with HipCamp, what kind of support they are really getting!

I booked what looked like a great campsite through Hipcamp and then confirmed multiple times with the host that given Covid, we wouldn't be sharing the campsite with anyone else. To be sure, we even paid extra to secure both campsites within the space. Then, the morning of the booking, I got a message from the host that she had accidentally allowed a double-booking, so she was going to let six additional people stay on our campsite for free. The end result of us objecting to this situation was having our booking cancelled, even though we were the original bookers.
While the customer service responses to this situation were polite, they were also extremely unhelpful.
First, Hipcamp only committed to providing a refund in 5-10 days. In other words, I was unable to apply the money I already paid towards a replacement booking for that same evening. While I won't claim that prevented me from booking elsewhere—ultimately I cancelled the trip and stayed home—it may not always be the case that tying up funds in this way allows for a timely and safe replacement booking. The needed policy change is simple: if the company can't offer instant refunds, let alone immediately transfer the funds to another Hipcamp booking, they should no longer require pre-payment in full.
Second, because the trip was cancelled, according to Hipcamp policy, I can't leave a review of the host. This is incredibly frustrating. This is a big policy flaw that needs to fixed as it hides the fact that they have some unreliable hosts who are not taking Covid seriously. (Note, the host is currently listed as having 100% positive reviews on Hipcamp.)
Finally, it's clear they need to provide better host support. In my communications the host complained multiple times about how difficult their software was to use.